We respect the privacy of our website visitors and are aware of our responsibility to make sure the confidentiality of the personal information provided is protected. In this privacy statement you can read how we take care of your personal information, why we need it and for which purposes it is used.
Which personal information is collected?
Personal information is collected by using the website, through the contact form as well as by online purchases in our webshop. The personal information collected consists of:
• Name (webshop)
• Address (including country) (webshop)
• Email address (newsletter / webshop)
• IP address (websites)
• Phone number (webshop)
• Gender (webshop)
• Date of birth (webshop)
From whom is personal information collected?
The personal information is subject to the following groups:
• Visitors of our website
• Customers of our webshop
We do not have any intention of collecting information from children or people under the age of majority in their country of residence. This means that use of our website and webshop is only permitted for adults or for children with explicit consent and supervision of their parents or legal guardians. However, we cannot check whether a visitor is an adult. Therefore, if you suspect that we collected personal information from children or people under the age of majority in their country of residence, please contact us as soon as possible (see information below) and we will dispose their personal information in accordance with this privacy statement.
To which purposes is the personal information used?
We use the personal information for the following purposes:
• To supply and deliver the products and services as requested
• To inform you of our products and services or that of our partners
• For registration and analysis of the use and effectiveness of our website / webshop
When you send emails or other messages to us it will be possible that we will save these messages. Sometimes we will ask for your personal information when relevant. This enables us to answer your questions and requests. We will not combine your personal data with other data.
We collect and use your personal information for no other purposes unless we have received your permission to do otherwise.
How long is the personal information kept?
We keep records of your personal information for a maximum of five years apart from legal retention periods. After this term, information is removed from all our systems.
With whom is the personal information shared?
We do not share your personal information to third parties. Only if needed for execution of our services (e.g. product delivery) or to comply to legal obligations the personal information is shared.
With respect to the delivery of our products we share name and address with logistic partners: TNT Post (for deliveries within and outside of the EU) or UPS (for deliveries outside of the EU).
How is personal information stored and secured?
We take protection of your personal information very serious and have applied organisational, technical and administrative countermeasures to prevent misuse, loss, as well as unauthorized access, publication and / or alteration.
Your personal information is stored through partners. Formal processing agreements have been established with these partners in compliance with the GDPR or in compliance with the Standard Contractual Clauses.
What cookies are used?
We only use technical / functional and analytical cookies that do not violate your privacy.
A cookie is a small piece of data sent from our website / webshop and stored on your computer, tablet or smartphone when first visiting our website / webshop. Every time a web page is loaded from our website, the browser sends the cookie back to the server to notify the website of your previous activity.
We use this information to see how you use the website and to make reports on website activity in order to improve our services.
Information about cookies used:
• Technical cookies: These are essential to use the website / webshop. Without these cookies the website / webshop would not work correctly and services like a shopping cart or secured accounts may not be available.
• Functional cookies: These allow to store preferences (like username, language / region) and to provide improved, more personal functionality. These cookies can also be used to remember choices you made regarding font, font size and other parts of the website that can be altered.
• Analytical cookies: These collect non-personal information and provide information about the way our website is used. For example, which web pages are being visited most. We may also use these cookies to test different designs or functions.
If you want to sign out for cookies, you can do so by configuring your browser to not store cookies. You may also remove all stored information through the browser settings.
What are your rights regarding privacy?
According to the EU General Data Protection Regulation (GDPR) you have the right to be informed about the information that we collected. If needed, you have the right for correction or removal of your personal information. You may also object to processing of your personal information as a whole or limit the processing.
More information about your rights regarding privacy and your personal information is available on https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
If you want to make use of these rights or want to complain about our services, please contact us using the information below.
How can we be contacted?
I.N.C. Agency B.V. is responsible for the processing of personal information according to this privacy statement. U may contact us using the information below. All requests are processed as soon as possible but no later than four weeks after.
I.N.C. Agency B.V.
De Zodde 16
1231 MB Loosdrecht
Telephone number: ++31 35 65 65 655 (Monday till Friday 09.00 – 17.00 hrs)
Email address: [email protected]
Chamber of Commerce number: 32039050
VAT identification number: NL006840991B01
Our webshop is operated by the companies subsidiary I.N.C. North B.V. / CEP International (same contact information applies).
Changes to this privacy statement